At Southcross, we work hard to be good neighbors. Open communication and establishing strong relationships are core values. As good neighbors, we are dedicated to working closely with you to minimize the impact of our operations on people, the land, air, water, vegetation, wildlife and historic sites.

Call Before You Dig

Texas 811 LogoMore than 200,000 miles of pipeline crisscross our country. Excavation is the single largest cause of accidental spills and damage to the nation’s pipeline system. It accounts for nearly 40% of all spills. You can help maintain the integrity of the pipeline system and prevent accidents by using the Call-Before-You-Dig service, available by calling 811 or 800-344-8377.

Anyone who will be digging or excavating — commercial contractors, road maintenance crews, telephone pole installers, fence builders, landscape companies, or homeowners who may be digging a drainage ditch, installing a fence or a mailbox, planting a tree, or building an addition — can make one telephone call to give notice of their plans to dig in a specific area. The 811 center then acts as a clearinghouse to inform the owners and operators of underground pipelines so that they can go out and mark their facilities, usually within 48 or 72 hours.

Detecting A Leak

Pipeline leaks are extremely rare, but it is important to know how to recognize one. The best way to detect a possible pipeline leak is to use sight, smell and sound. A leak may exist if:

  • You see dead or discolored vegetation that is otherwise green along a pipeline right of way (ROW);
  • You see pools of liquid not otherwise usually present;
  • You see a cloud of vapor or mist not otherwise usually present along the pipeline ROW;
  • You smell an unusual odor or scent of petroleum along a pipeline ROW;
  • You hear an unusual hissing or roaring sound along a pipeline ROW.

If you suspect or recognize a leak you should take the following actions:

  • Leave the leak area immediately. Walk into the wind and away from possible hazardous fumes.
  • Do not touch, breath or make contact with leaking liquids.
  • Do not light a match, start an engine, use a telephone (even a cell phone), switch on/off light switches or do anything that may create a spark.
  • From a safe location, call 911 or your local emergency response number and the pipeline company.
  • Provide your name, phone number, a description of the leak and its location.
  • Do not drive into a leak or vapor cloud area.